gkg99 Privacy Policy

Introduction and Overview

gkg99 ("we", "our", or "platform") is a trusted online betting and casino service provider for users in Bangladesh. By using our website gkg99.cam, you are considered to have given your consent to this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of personal information gkg99 collects, how that information is used, how long it is stored, and what steps we take to protect your information. We believe every user's privacy is a fundamental right and we respect that right.

If you have questions about any part of this policy, please contact our support team. Our 24/7 live chat support is always available.

What Information We Collect

When you register and use services on gkg99, we collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only users aged 21 or above are permitted to create an account)
• Email address and username
• National ID card or passport details (during the KYC identity verification process)
• Current residential address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Visa or Mastercard card numbers (only the last four digits are stored)

2.3 Technical and Usage-Related Information

• IP address, device type, and operating system
• Browser type and version
• Time spent on the site, pages visited, and activity logs
• Cookies and session identifiers (Cookie Identifiers)
• Referral source (which link or source you came from)

2.4 Communication Information

• Records of messages sent via live chat or email
• Support request and complaint details

Purpose of Data Collection

gkg99 uses your information for the following specific purposes:

• Account Management: To ensure your registration, login, and account security.
• Identity Verification (KYC): To confirm user identity in order to prevent fraud and access by minors.
• Financial Transactions: To process deposits and withdrawals and to maintain transaction history.
• Customer Service: To respond to your questions, complaints, and support requests.
• Fraud Prevention: To maintain platform security by identifying suspicious activity.
• Service Improvement: To analyse user experience and improve gkg99's services and gaming experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Marketing Communications: To inform you about relevant offers and promotions based on your consent.

Your information is not used beyond the purposes listed above. You can opt out of marketing communications at any time.

Cookie Policy and Tracking

The gkg99 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the site — maintaining login sessions, security verification, and so on.
• Functionality Cookies: Remember your preferences (such as language or session settings).
• Analytics Cookies: Collect information about site usage to help improve our services.

Most browsers have an option to disable cookies. However, disabling cookies may cause some features of the site to not work properly.

Sharing Information with Third Parties

gkg99 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following cases:

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Service Providers: Partners who assist with server hosting, security, and fraud detection services process information under strict confidentiality agreements.
• Game Providers: Game suppliers including Pragmatic Play, Evolution Gaming, Spribe, and JILI receive only the minimum information necessary to manage gameplay.
• Legal Obligations: Information may be provided to comply with a legal order from a competent court or regulatory authority.

All our third-party partners are required to comply with international data protection standards.

Data Storage and Security

The security of your information is gkg99's highest priority. We implement the following technical and organisational measures:

6.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Database-level encryption — stored information cannot be read by any unauthorised party
• Two-Factor Authentication support
• Regular security audits and penetration testing
• Firewall and DDoS protection measures

6.2 Data Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a minimum of five years as required by legal obligations and fraud prevention needs. After this period, information is securely deleted.

Your Rights

As a gkg99 user, you have the following rights:

• Right to Access: You can request a copy of any information we hold about you.
• Right to Correction: You can request that any inaccuracies in your information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (excluding information retained due to legal obligations).
• Right to Restrict Processing: In some cases, you can request that the processing of your information be restricted.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Data Portability: You can request your information in a structured, commonly used, and machine-readable format.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within 30 business days.

Protection of Minors

gkg99 provides services only to users aged 21 or above. We do not intentionally collect any personal information from minors. Age is verified at the time of registration and identity documents are checked in suspicious cases.

If we are informed that information from a minor has been collected, we will immediately close that account and delete the information.

Changes to the Policy

gkg99 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• A notice will be published on the website
• A notice will be sent to your registered email address
• The "Last Updated" date at the top of the page will be changed

Continued use of the site after any changes will be considered as your consent to the revised policy. We therefore recommend that you visit this page regularly.

Applicable Law and Jurisdiction

This privacy policy is drafted in accordance with applicable international data protection regulations. The standards of the General Data Protection Regulation (GDPR) are followed for international data protection.

Any dispute or complaint relating to this policy will first be addressed through our customer service team. gkg99 is committed to resolving any data-related complaints in a fair and transparent manner.

Other Important Matters

11.1 International Data Transfers

Our servers and some third-party service providers may be located outside Bangladesh. In such cases, we ensure that appropriate security measures are followed for international data transfers.

11.2 Responsible Gambling Information

gkg99 collects responsible gaming information so that we can identify signs of addiction and provide support in a timely manner. This information is kept in strict confidence and is used solely for the benefit of the user. To learn more, visit our Responsible Gaming page.

11.3 Third-Party Links

The gkg99 platform may contain links to third-party websites. We are not responsible for the privacy policies of those external sites. We recommend that you read the privacy policy of each site before visiting it.